Make an Impact

There are many reasons why you’ll love working at PolicyMedical, but two things will probably stand out: autonomy and empowerment.

We’re growing quickly, and looking for people who want to grow as fast as we do. Overall, we don’t want you to think of this as a job, we want you to think of this as a career – a place to build your future. When we find great talent, we hang on to it.

Current Opportunities

Client Success Manager

Learn More

PolicyMedical is at the forefront of life-saving healthcare software and is heavily connected to the Valley, and to the Canadian and American healthcare ecosystems.

We’re growing rapidly, and are adding a new member to our team.

You’re an experienced manager who has cut your teeth in the discipline of customer success. Now you’re ready to create success for yourself and the company, and to be part of a high-growth start-up senior team.

If that sounds like you, you might be our next hire.

 

Client Success Manager

Reporting to the Director of Client Success, you will be responsible for developing long-term relationships with your portfolio of clients, and connecting with key business executives and stakeholders. You will liaise with clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. You will also be responsible for renewing and retaining the customers in your portfolio and will make an important contribution to growing our business by nurturing upsell and cross-sell opportunities.

 

Practically speaking, you will:

  • Develop a trusted advisor relationship with key customer stakeholders, and work to broaden and deepen our relationships with your customers’ businesses
  • Develop an extensive working knowledge of the PolicyMedical product suite
  • Provide software application training using a variety of delivery methods including web-based and on-site training
  • Become an expert in advising customers of best-practice guidelines to get the maximum benefit from our solutions
  • Operate as the lead point of contact for all matters specific to your customers
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Conduct ongoing business reviews – both remotely and in-person – to identify and deliver on the goals, initiatives and concerns of your customers
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Identify and grow opportunities within your portfolio and collaborate with sales to ensure growth attainment
  • Assist with high-severity requests or issue escalations as needed
  • Ensure that CRM and CSM tools have current notes, profiles, contacts, identified opportunities and key facts
  • Travel, as required, to visit customer sites within the U.S. and Canada

Client satisfaction is the heart of our success, so you’ll need to pay close attention to client feedback, and work to ensure that no client ever slips through the cracks.

 

The Details

This is a full-time permanent position, with a salary range commensurate with qualifications and experience. We also include a comprehensive benefits plan, and 5 weeks paid time off.

This position will require travel, so the willingness and ability to travel within Canada and the US is essential.

 

Working at PolicyMedical

There are many reasons why you’ll love working at PolicyMedical, but two things will probably stand out: autonomy and empowerment. The people we hire are smart and innovative and we don’t smother them with micromanagement.

We’re a small and nimble innovator in an industry that is undergoing substantial change and growth. We can promise you’ll learn a ton, and see the difference you make with your work.

We’re located in the tech corridor of Richmond Hill, and have a gorgeous space with a modern start-up feel. We believe work shouldn’t be done sitting down all the time, so we have an open concept office with multiple meeting rooms to let the creativity flow. We know that sometimes you need to let off a little steam so we encourage a mix of work and play in the office, and if you want to work from home sometimes, we’re down with that too. Want to know more? Just hit this link!

 

Overall, we don’t want you to think of this as a job, we want you to think of this as a career – a place to build your future. When we find great talent, we hang on to it.

 

Qualifications

  • 4+ years of proven account management experience
  • Healthcare experience is a must (Hospitals, Out-patient care, Quality/Compliance)
  • Experience managing customer accounts for SaaS-based solutions is highly desirable
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Experience providing software application training in-person and online is a strong asset
  • Experience implementing and delivering software solutions within project timelines
  • Proficiency with CRM and CSM tools (Salesforce, Strikedeck, Freshdesk, Hubspot, other account management and marketing automation tools)
  • BA/BS degree or equivalent

 

How to Apply

Our online application will give you the option to apply for this role as a complete person – not just a resume. The application will assess your qualifications, personality traits, and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

We will review applications as they are received and look forward to hearing from you.

 

 

Apply for this position

Digital Marketing Coordinator

Learn More

PolicyMedical is at the forefront of life-saving healthcare software and is heavily connected to the Valley, and to the Canadian and American healthcare ecosystems.

We’re growing rapidly and in search of a Digital Marketing Coordinator. If you’re a fast-paced, high-energy marketer who LOVES the SAAS tech world, this job may be right for you.

 

Digital Marketing Coordinator

We are looking for someone who is upbeat, enthusiastic and eager to learn. You look for opportunities to ask questions and apply what you’ve learned. You take initiative, manage priorities and keep an open flow of communication with your coworkers.

You will be responsible for executing B2B campaigns to drive revenue and repeat business for the company’s SaaS-based software solutions. You are a marketing nerd who loves using marketing technology to fuel the sales pipeline with high-quality leads and nurture them through the customer journey. You are familiar with setting up lead nurturing programs from concept to delivery and understand the impact of good storytelling to increase brand awareness.

Reporting to the Director, Marketing, your responsibilities will include:

  • Leverage the marketing automation system to set up and distribute emails for demand generation and customer communication
  • Design email layouts, create content, implement and analyze results to ensure best results
  • Manage campaign lists including pulling and cleansing lists from various sources to ensure data quality
  • Routinely analyze and report on performance metrics and recommend methods to drive conversions, reduce opt-outs, etc.
  • Understand how the marketing automation system is integrated with the CRM system
  • Set up lead nurturing workflows/programs to nurture top of the funnel leads to the bottom of the funnel leads; recycled leads from the sales team that are not yet sales-ready; and all marketing qualified leads to sales qualified leads
  • You have experience setting up customer email drip campaigns to upsell and cross-sell complimentary products as well as new features/functionality to existing customers.
  • Collaborate with the marketing and sales teams to identify and develop email campaigns to support demand generation efforts and customer communication
  • Focus on creating continual email touch points to increase marketing qualified leads.
  • Coordinate and set up webinars in our webinar management system
  • Work with the CRM Administrator to ensure that all lead sources are set up for new marketing campaigns
  • Collaborate with the Manager, Marketing Programs, Digital Marketing Specialist and Content Marketing Specialist to identify opportunities to drive traffic to our digital properties

 

Qualifications:

  • Bachelors’ or College Degree in Marketing, Communications, PR or Equivalent experience
  • 2-3+ years’ experience working in a marketing automation capacity in-house or at an agency
  • Experience with HubSpot or other automation tools such as Marketo, Pardot or Act-On
  • Experience with Salesforce or related CRM
  • Strong working knowledge of HTML, CSS, image editing, mobile optimization and email best practices
  • Microsoft Office proficient – Word, PowerPoint, Excel
  • Possess strong technology skills and the love of learning new things
  • Knowledge of conversion marketing and B2B marketing trends
  • Must be very organized, detail oriented and have strong analytical skills
  • Ability to multi-task and collaborate with cross-functional teams

 

Working at PolicyMedical

There are many reasons why you’ll love working at PolicyMedical, but two things will probably stand out: autonomy and empowerment. The people we hire are smart and innovative and we don’t smother them with micromanagement.

We’re a small and nimble innovator in an industry that is undergoing substantial change and growth. We can promise you’ll learn a ton, and see the difference you make with your work.

We’re located in the tech corridor of Richmond Hill, and have a gorgeous space with a modern start-up feel. We believe work shouldn’t be done sitting down all the time, so we have an open concept office with multiple meeting rooms to let the creativity flow. We know that sometimes you need to let off a little steam, so we encourage a mix of work and play in the office, and if you want to work from home sometimes, we’re down with that too.

Overall, we don’t want you to think of this as a job, we want you to think of this as a career – a place to build your future. When we find great talent, we hang on to it.

Apply for this position
Team Spirit

We value team spirit and do our best to foster a friendly and engaging environment within our office. We often have staff lunches, spontaneous celebrations (piñata, anyone?), group workouts in our in-office gym space, as well as various other team outings and appreciation events each month.

Sometimes we need to clear our heads so we play some good old-fashioned video games on the Xbox, toss around the football, hit the nearby hiking trail, or when all else fails, engage in some friendly fire with our nerf guns – it’s a bonding experience.

Aside, from the fun (and we have a lot of it), we believe team spirit extends beyond the office. That’s why each year we choose a worthy cause, charity, or not-for-profit organization to support and donate our time and resources to. Whether it’s helping out at a woman’s shelter, serving food at a homeless shelter or sorting donations at a food rescue – we like to make the effort to give back and serve our community.

PolicyMedical
Work-Life Balance

Our team works hard so we encourage them to take their 5-weeks of paid time off however they choose. Whether it’s spending more time with loved ones, exploring the world, or simply resting and recharging at home – we want you to have the time to do it all, without compromising.

Our office is an open concept space to let the creativity flow and encourage team collaboration, and when you need a bit more privacywe have multiple meeting rooms available. If you want to work from home sometimes, we’re down with that too.

Ultimately, we want our employees to feel good working here so we encourage them to break up their daily routines and build downtime into their schedules. Tired of sitting at your desk? Go for a walking meeting with a colleague or hop on the office treadmill desk. Want some alone time? Grab your headphones, laptop, and a snack and get cozy in a bean bag chair. If that’s what gets your gears moving and productivity churning, go for it!

PolicyMedical
Perks & Benefits
25 days off

5 Weeks Paid Time Off

work from home

Work from Home

Casual work environment

Casual Work Environment

Modern, collaborative open-concept office space

Modern, Collaborative Open-Concept Office Space

Close to amenities and major highways, with free parking

Close to Amenities and Major Highways, with Free Parking

Fresh organic fruit, tea, coffee, and snacks

Fresh Organic Fruit, Tea, Coffee, and Snacks

Personal Development Opportunities

Personal Development Opportunities

Team events, games, birthday lunches and more...

Team Events, Games, Staff Lunches, and More!

Who You'll Work With
I like the welcoming and open environment at PolicyMedical. It brings out the best in every employee and you can feel the happy vibes. I also like the fact that we work hard, but we also know how to play hard!
Charles Park
Client Success Specialist | Aquatics Expert | Funnyman
I have the pleasure of working with a talented, genuine, down-to-earth group of people that I love collaborating with. It doesn’t feel like work when you get to hang out with your friends on a daily basis.
Anna Isabel Tannas
Digital Marketing Specialist | Goofball | Dog-obsessed

Head Office in Toronto

Our head office is located in the tech corridor of Richmond Hill at 28 Fulton Way, Unit 2, Richmond Hill, ON L4B 1J5. Stop by and visit us!
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