Having over a decade of experience in the healthcare industry, specifically dealing with clients that are concerned with policy management and compliance, we have had various interactions that have helped us realize the importance of having a certification process. Creating and managing a robust policy management software may not always be an easy task, and may require expertise for it to run smoothly, which is why it is imperative that the users have a working knowledge of such a system. In order to help recognize such expertise, and to verify if the staff members are knowledgable about the software, it is key to have a certification process. Our PolicyManager, offers a comprehensive certification process that helps our clients recognize the experts of their policy management software, and whether or not the staff members have a sound knowledge of the software in order for them to take advantage of it. However, we realize that our solutions may not be the best option for every organization, and that another vendor may have an offering that caters their needs better. Regardless, this article addresses a certification system that is generic to all policy management software.
Who Should Complete Certification
It is important to have an adequate certification process, in order for a user of a policy management software to be able to effectively use it. Anyone can easily and effectively learn, provided they are given good instructions. Therefore, various staff members from surgeons, to nurses, would all benefit from the certification process as it will test their knowledge of the policy management software that they all require to use.
The purpose of a certification process is measurable training that means those that complete it understand the big picture of healthcare policy management. Lets break it down in more detail for certain members of staff:
Doctors & Nurses: To understand the big picture of hospital policy management and learn to use the product so as to improve their work efficiency and job prospects.
Departmental Vice Presidents, Directors and Managers: To provide a deeper understanding about healthcare policy management and provide information about a tool that improves worker’s productivity and their healthcare organization’s profitability.
Healthcare Policy Management Software Providers: It is vital that the staff of companies providing the product should complete the certification process so as to understand it and offer adequate support for those they are providing to.
It also enables interested parties who have not yet committed to investing in the software to better understand its functionality, benefits and limitations.
When using Policy Management Systems there should be a two-tiered certification process.
Policy Management Certification Level 1: This level primarily focuses on a general introduction and understanding of the hospital policy manager environment. This broad based approach will tend to attract a wider audience, serving as a more effective branding tool. In this level, the program can cover 75% of general healthcare policy management and about 25% specific to Policy Management Software , i.e. how to use the tool.
Policy Management Certification Level 2: This is the advanced certification, tailored to those who have a need or want to learn the intricacies of the software. Staff that complete this level of certification can be looked upon as advanced users able to help guide newer users and offer advice in terms of administrative support. It is certainly advisable for policy management software administrators and policy decision makers to have completed this level of certification.
While the initial time invested in the certification process may seem an unwelcome burden to busy healthcare staff, the time it can save in the long run far outweighs this. The ease and speed with which the software can be used once learnt means healthcare staff’s time is better spent actually taking care of patients and insuring their safety.
At PolicyMedical, we recently created the industry’s first policy management certification process so that healthcare workers get the full benefits of using the policy management software. We understand that increasing healthcare staff’s workload is never ideal, however, by providing a well thought out certification process this allows teams to save time in the long run and ensure they can take full advantage of the software’s benefits. We strive to develop and provide robust, yet simple, contracts and policy management software that simplify document management processes, so our clients can focus on tasks that are primary in nature, like taking care of their patients. However, we recognize that not all contracts and policy management software are the perfect match for each and every organization, and that each vendor may offer a solution that caters the varying needs of different organizations. With that said, we are more than happy to help you come to the right conclusion, even if it means your best option is with another vendor. Please, do not hesitate to contact us, should you have any questions. Alternatively, you may book a free demo to see our solutions in live action.