If you’re not yet familiar with ISO 9001 it’s high time you brushed up on it. For years, ISO 9001 has been recognized in many industry, the world over as a standard system for quality management. Today, it’s entered the healthcare world as a method to maintain a level of care and safety in hospitals across the nation.
For those of you who are thinking of or in the midst of implementing it at your organization, a big kudos to you! So, you’re clearly already brushed up on all you need to know about ISO 9001, but are your objectives where they should be? Here are the top three fundamental objectives hospitals should strive for with ISO 9001 for hospitals, according to Donna Willeumier, Administrator Quality Management & Regulatory at Advocate Health Care, and Arlo Stallion, Administrative Director Clinical & Regulatory Affairs at CoxHealth.
The Three C’s of ISO 9001
- Consistency in delivery of service
With ISO 9001, this is important to ensure that you’re consistently following your processes. Doing so ensures that people know what to expect and how to behave. In maintaining consistency, organizations are able to quickly identify what is and isn’t working
- Customer (patient) satisfaction
As mentioned, with consistency comes a quality standard to which staff are upheld to, which in return offer better experiences for patients and hospital reputation.
- Continual Improvement
ISO 9001 drives continual improvement of processes. As it sets goals and standards for organizations to build from. The objective to continually improve reiterates the importance of consistency and customer satisfaction as they are directly impacted.
Sounds pretty simple. Common sense even. Maybe even something you’re already doing without calling it ISO 9001. However, having ISO 9001 in place means that your organization follows a set of rules to bring quality up to a reasonable standard. Beyond this, there are many other benefits that are associated with ISO 9001, such as:
- Improved operational efficiencies
- Increased communication, morale and job satisfaction
- Competitive advantage over competitors
- International and industry recognition
- Reliability of processes.
Implementing a brand new quality management system may seem daunting, but we think that this may be more beneficial than troubling. In fact, it’s likely that you’re doing most of what’s required already, adding ISO 9001 to your repertoire may just be a matter of augmenting your current program. Of course, due diligence is needed before you tear up what you’re already doing, so have a look at this webinar to learn more about ISO 9001 and to see if it’s right for your organization!