More and more, we’re witnessing a shift towards value-based and patient centered models of care in our hospitals. As such, improving patient care has become an increasingly common focus for hospitals from coast to coast. The demand for patient satisfaction is undoubtedly a child born out of the internet age, where everyone is and can be a critic. Nevertheless, facts are hard to ignore, and what has come from this shift in care is better patient experiences that have in turn resulted in higher profitability.
Patient experience scores are based on a diverse array of factors, from the food to bed sheets. Here are three policies for better patient experience that you can implement tomorrow.
- It might seem like a small thing, but reducing noise levels throughout the night can heavily affect patient experience scores. While there’s little that can be done about the beeping of machines or even snorers, you create policy around traffic in and out of areas with resting patients, the number of people on staff during night hours, and even to ensure nurses remember to whisper.
- Patient experience scores really do lie with our nurses. They are, after all, the individuals who spend the most times with our patients.Creating a process for rounding to occur more frequently, is a small step to ensuring patients feel cared for.
- What’s more, you can also provide staff with adequate training to face all scenarios, from praise to anger. In addition, implement patient feedback surveys, where they can share experiences with you. Doing so can help indicate, which staff members need refresher.
- Clear and timely communication from doctors and nurses is perhaps one of the most important things for patients. Being in a hospital is scary enough, being left in the dark is even worse. Creating a care process that includes a window in which doctors and nurses must communicate with patients following a procedure or after being admitted can do wonders for your score.
Hospital executives face multiple priorities and resource demands, which will without a doubt lead them to question the business value of analyzing and acting upon patient experience data. However when you take into account that improving patient experience can also address attributes of care that promote and increase quality, it’s hard to deny its validity within healthcare. While the suggestions above may not seem incredibly significant, you may be surprised to discover that in the world of patient experience every little bit counts, and does not often go unnoticed.