As the technological world progresses, more and more healthcare organizations are taking the digital route to managing their contract and policy documents. Despite the many reaping benefits of employing contracts or policy management software, there may be a learning curve to be tackled, as well as, the time and effort required to migrate from an analogue system to the digital one. With that said, there may be an option of add-on services that help accelerate the process of migration, while also helping your healthcare facility to adapt to the new solution as painlessly as possible. At PolicyMedical, we offer concierge service that helps our clients with further implementation services to help ease them in to using PolicyManager. However, despite our best intentions and efforts, we admit we are unable to fulfill every healthcare organization’s needs and that there may be another vendor that may offer a solution that is a better fit; we’ll let you decide. Hence, this article is addressed generically so as to provide you with as much information as possible, regardless of which software you choose to employ for your healthcare facility.
It is well known the benefits of implementing state of the art policy and procedure management solutions. The benefits of more controlled workflow, simplicity in accessing documents, and maintaining consistency with documents is well recognized. However, sometimes busy schedules and strained resources cause organizations to hold off on implementing a system. While many of the processes to get up and running are not difficult, they can be time consuming.
When evaluating a vendor to consider, one should consider those that will provide additional services to help expedite the implementation process. These services could include ones to help inventory your current policy landscape, assisting with structuring the policy library (or folder structure), importing and uploading documents into the system, helping with any IT related tasks that may be needed, and tools to assist in communicating to the organization about the system.
There are well documented ROI’s on making these minor additional investments to relieve your staff of some of these task and to help focus more on getting the system into the hands of your end users. While implementing these systems is relatively easy, consideration should be given to companies that can offer these additional benefits to your organization.
Concierge Service From PolicyMedical
At PolicyMedical, it is of utmost priority for us to ensure our clients are fully settled with our solutions. We realize that beyond the basic implementation of a robust software solution such as, PolicyManager, there may be a requirement of investing some effort and time that many healthcare facilities cannot afford. Therefore, we decided to offer concierge services to our clients to help them migrate to our policy management software solution as painlessly and quickly as possible. With that said, we recognize that we may not always be able to meet every healthcare organization’s needs and requirements and that another vendor may have a better service to offer. Regardless, we are more than happy to help you come to a sound conclusion, even if it means that another vendor is the better option. Please, do not hesitate to contact us, should you need further assistance. Alternatively, you may book a free demo of our solution to see them in action.