During the years I have spent helping healthcare providers implement our policy management system, one of the biggest, concerns I hear from them is that they are scared the implementation will fail. I can understand their concerns, as you don’t have to spend too much time researching different types of software systems before you come across some pretty startling numbers regarding failed implementations. These concerns are standard across the healthcare space, whether you use our software, or another vendors offering. The aim of any good client interactions team is to make sure these concerns are not realized and allay any initial fears healthcare providers may have. We can help you with this, even if you do not use our software.
Though the results vary, there are various reasons as to why organizations tend to have a low adoption rate of a software application. Two of the top reasons is the lack of clear goals that communicate what the implementation is intended to achieve, and a lack of adequate training on how to use the system to achieve those goals. Much has been written about the importance of starting every implementation by setting specific, measurable goals; however, the training aspect rarely gets any attention.
The Five Tips below will provide guidance on how to approach training in a way that will lead to policy management system implementation success:
Set Specific Training Objectives
Just like you need to identify your desired business goals before making a software purchase decision, it is also important to set training objectives before embarking on a program. Also, like business goals, training objectives should be specific, measurable, and have an explicit time frame. For example, an objective could be, “All front staff hospital employees will demonstrate 85% proficiency with the software by October 31.”
Train Employees On the Value Of Using The Policy Management System
Many organizations start with a high-level training session on the features and functionality of the new system. However, the first training phase should focus on the people, not on the product.
Let’s face it, most employees don’t want to have to use a new software program. They often see it as “just one more thing” they have to do. To combat this feeling, the first training effort should focus on how using the software will benefit employees individually, by helping them do their jobs better (and if the software does not do this, then there is no point in using it). Offering value training prior to beginning any technical training will help you obtain buy-in and increase acceptance by the people who will be using it.
Provide Both In-Person And On-Demand Training
During the first phase of an implementation, the goal is usually to get up-and-running as soon as possible, which is why intensive in-person training sessions are common. With that said, it is important to know the training should not stop there. Following go-live, on-demand training options should be available to employees to access when, where, and how they need them. For example, a combination of technical resources, video tutorials, and an online discussion area where users can ask and answer questions creates a comprehensive training environment to support independent learners.
Provide Personalized and Relevant Hands-On User Training
Effective policy management system training requires personalized hands-on experience, not just showing employees how to use the system. Ideally, each employee’s training will consist of using the software to practice performing their daily work activities.
Individuals, particularly those in different departments, may need to use the software differently, for example, they may enter the process at different stages of the workflow. Rather than offering generic training sessions that attempt to cater to everyone, create opportunities for personalized hands-on training—for instance, through small workshops—so that employees gain experience that is relevant to their individual jobs.
Training efforts shouldn’t stop as soon as the software is up-and-running and when employees have met their initial learning goals. Ongoing training should be provided as long as you are using the application, as a refresher, to introduce new modules and features, and so on. This can be done in a variety of ways: such as, through workshops, online tutorials, and Q&A sessions, to name just a few.
A lack of training is one of the top reasons software implementations fail, which means that providing exceptional training is a key element in using policy management system to their fullest potential. Approaching training as an ongoing process, driven by specific goals, will help you achieve the maximum possible ROI from your new policy management system implementation.
We at, PolicyMedical, believe that in order for our policy management system to be effective, we need to provide a solid implementation service that will help our clients transition smoothly to the application. Not only do we believe in excellent customer service, but we strive to provide as much support as we can by offering workshops, webinars, and answers to FAQs. It may be that our product and support service does not meet the criteria of your organization, or it may be that we fit in with what you are looking for. Either way we would be more than happy to help you reach that decision, even if you decide another companies product and service is more suitable. If you need more information on our product, please do not hesitate to contact us. Alternatively, if you like to see our PolicyManager in live action, book a demo now.