Olean General Hospital [Case Study]

Knowing their homegrown system no longer met their needs, Olean General Hospital began the search for a web-based solution that offered a centralized repository with version control, auto-circulation, advanced search capabilities, built-in dynamic workflows, and email alerts for policy owners.

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St. Anthony Medical Center [Case Study]

An aging intranet system and a growing organization made St. Anthony’s Medical Center review the way in which they managed their policies and procedures. What came of it all was far more than what they had imagined!

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Larkin Community Hospital [Case Study]

In 2009, Larkin Hospital committed themselves to be an educational organization. They shifted their focus to education and began to build, grow, and expand outside their main campus, with that came more policies and procedures, as well as more staff to disseminate the information to.

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healthcare contract management compliance

LCMC Health [Case Study]

When LCMC found that poor visibility of contracts across all facilities meant that they were missing out on potential saving opportunities with negotiating power in leveraged volume, they turned to PolicyMedical’s Contracts Manager for help.

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hospital for special surgery

Hospital for Special Surgery [Case Study]

When the Hospital for Special Surgery decided to implement a new EMR system in 2014, they wanted to take the time to review their processes. Recognizing that their current paper process was ineffective, they saw it as a necessity to improve upon their organizational methodologies. In particular, HSS looked to transform their inpatient and outpatient experiences. As such, they asked the Operational Excellence (OE) team to spearhead the task at hand and lead transformation efforts around the enterprise. Not only did OE help lead the project but they also engaged many disciplines throughout the hospital including nursing, physician assistants, and physical therapy.

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policymanager

Carson Valley Medical Center [Case Study]

In early 2012, Carson Valley was previously using a competitor’s software to manage their policies and procedures. They had been using this system for about five years when the hospital’s compliance officer began seeking a solution better suited to their needs. “Her primary concern was the cost,” says Tammy. “It had too many features for us, and we ended up paying for features we were not using. It was way too complicated.” The compliance officer created a policy committee and the committee viewed demos of four different policy management solutions.

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Breckinridge Health [Case Study]

Breckinridge was struggling with an inefficient policy management system. “Everything was on paper, and each department had its own manuals. It was a nightmare,” recalls Sheila Eakin, Policy Coordinator at Breckinridge. One specific event incited the administration at Breckinridge to critically examine their policy management process. During an accreditation survey, staff members were asked to locate two specific policies. Due to their poor policy management system, they were unable to locate the policies, thus affecting the outcome of the survey. At this point, administrators recognized that they needed to make a change.

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Better Living Health and Community Services [Case Study]

Prior to 2012, Better Living had always used a manual system for policy management. Policies were located in binders, which were housed in every office, at every site throughout the community. There was no standard policy review and approval process; policies were only reviewed and updated when issues arose. Now, on a day-to-day basis, PolicyManager is used primarily for accessing policies, collaborating on the creation of new policies, and reviewing and updating existing policies. “The system helps ensure that people have access to documents that are updated and contain correct information.” Kristen concludes, “The new system keeps staff on top of their processes and practices, and helps them stay engaged.”

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policymanager

Ballad Health [Case Study]

Ballad Health were using a combination of paper manuals and a homegrown electronic site. This process proved to be cumbersome, inefficient and often resulted in duplicated policies in different departments. Since implementing PolicyManager in 2006, Ballad Health has enjoyed many of the robust features and functionality it has added to their policy management and procedure processes. Most of all, with improved document and version control, the organization appreciates how the software has effectively eliminated the guesswork that has allowed staff to act swiftly and with certainty.

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