As more and more healthcare facilities are required to strictly comply with regulatory boards, we have seen a rise in the adoption of virtual policy management systems. However, there may be instances where healthcare workers fail to engage actively with such a system, and hence, are unable to utilize the major benefit of effectively managing policies and procedures documents. This results in cases of non-compliance which can cause major damage to healthcare facilities. Therefore, encouraging healthcare workers to learn the usability and best practices of managing such a robust and powerful software system can bring several long-term benefits to organizations.
Understanding Healthcare Policy Management Software
One way to encourage uptake amongst healthcare workers is to offer a certification process, whereby healthcare staff members are encouraged to take quizzes and tests that examine their working knowledge of the policy management system. Upon successful completion of such tests, the users are rewarded with certificates, thereby recognizing their achievements and ultimately pushing them to continued acquired knowledge about the subject. PolicyManager offers a comprehensive certification process feature that allows its users to take tests and quizzes and recognizes their achievements along the way. With that said, we realize that our offering may not always be the best match for every healthcare organization and that another vendor may have a better offering; we’ll let you decide.
Having a certification program ensures that healthcare staff members are staying on top of their respective roles when using the policy management software. We know how helpful it can be for individuals to have a tool to recognize their ability, in terms of their knowledge of organizing and managing policies. Certifications may not only serve to be a recognition tool in a policy management software alone, but it can also have an extended role in helping you advance in your career.
Type Of Users & Levels Of Certification Process
When using a policy management software system, you will usually encounter 3 types of users: the administrators, the editors and the general audience. In terms of certification and its process, the structure follows 3 different levels or categories of questions that evaluate the users’ knowledge, as well as help, build the learning process.
Once a higher level is achieved, the members that acquired the certificate will be able to provide guidance to new users, as well as offer advice. This builds their credibility in their roles and provides them with confidence, as being experienced users of the system.
The first level for General Users presents 50 multiple choice questions, whereby the user needs to achieve 85% in order to pass to the next level. Individuals may be tested on topics such as, how many ways there are to access the documents, how to navigate on the homepage, and the likes. On Level 2, there is a set of 80 questions, which assesses the users’ abilities on creating documents, editing existing ones, as well as getting reports. When it comes to the System Administrator level, the number of questions reaches up to 100 and the users are expected to know how to manage document uploads, user management, and several customization features.
Features Of Policy Management Certification
Registered Users are provided with several features to pick from on the homepage of such a certification program, like LearningManager. These features vary in nature and some of the most common ones are outlined below:
In this feature, you will find specific information for each level of the certification program, such as the types of levels: Level 1: General Users, Level 2: Registered Users, and Level 3: System Administrator.
The schedule will show the users the deadlines and events related to the assignments, tests & quizzes that they must complete.
Under resources, users will be able to find supporting materials for each level of the certification program. If they click on the topic “Step by Step Guides,” they will see a listing of guides available to them in order to provide them with relevant information.
Tests & Quizzes
“Tests & Quizzes,” is a feature that provides the users the ability to find the link to any test available to them, along with the time limit and the due date. In the same section, it will be possible to see any feedback for the submitted assessments.
Web content is a tool that gives users access to the policy management vendor’s website. There a user can find information for all the solutions available, as well as a little bit about the company and its team, as well as a Knowledge Center: a library of information filled with articles, videos, workshops, etc.
The Calendar tool shows users all the important events and deadlines. They can also edit it according to their preferences. For instance, view it by day, week, month, or year, as well as view the user’s list of events.
Messages & Emails
Emails and messages allow users to send an email or message to site participants.
A feedback will be available to a user once they finish their test and submit it. Users can access it by clicking on “Tests & Quizzes” and then clicking on “Feedback” option.
PolicyMedical And Healthcare Policy Management
At PolicyMedical, we are firm advocates of acquiring knowledge and being recognized for it. Hence, our PolicyManager software offers a certification process feature, in which healthcare users can test themselves by taking quizzes and tests, at the end of which they receive certificates to recognize their achievements. Such features, encourage users to work towards becoming policy management experts, and as a result help improve the healthcare organization’s efforts for complying with the regulatory boards. It should be noted that despite our best intentions, we realize that we may not always be able to cater to every healthcare facility’s needs and that there may another vendor that may an offering that does. Regardless, we are more than happy to help you come to a conclusion, even if it means that your best option is with another vendor; please contact us, should you need any assistance. Alternatively, you may want to book a free demo to see our solutions in action.