Rules and regulations continue to shape and drive healthcare forward. What was borne of this was a need for a culture of compliance to ensure adherence. A common mistake, however, is putting the leg work into creating a culture of compliance without a proper training program alongside to compliment it.
Now, you may be thinking that including training is a bit of a no brainer, however, we argue it’s the level of training you provide. But it is in the way you provide training that can make the biggest difference. Having a strong training program is key to the creation, maintenance, and promotion of a successful program. Here are 5 things you can implement today to build a stellar healthcare compliance training program.
Offer bite-sized learning
Having to take in a lot of information, especially when they’re policies and procedures, can be overwhelming. This it’s best to break things down into quick learning sessions no longer than 30 minutes. This not only forces you to stick to super relevant content, but will also make sure that you keep hold of your audience’s attention.
Keep it interesting!
We’re highly visual people, so rather than regurgitating what’s on a few handouts, look for ways to capture your audience’s attention. Perhaps there’s an instructional video, poster, or a graph you can use to illustrate the topic that you’re speaking on. Better yet, if you’re teaching them to do something, have them follow along on their own device!
This may seem juvenile, but you’d be surprised how it gets people’s brains firing! Often times, when in a situation, split second decisions need to be made. Role playing with employees and changing the scenario up on them forces them out of their comfort zone and can replicate the choices they will need to make in the moment.
Make it Real
This is all about spelling it out for your staff. Because when it comes to compliance, everyone plays a role. By adding meaning to their contributions to compliance and letting staff know the impact they can have to patient safety can make all the difference. After all, we are all cogs in this machine, and must act together to make it work.
Rinse and Repeat
When it comes to training it’s important to reiterate the important points. We don’t mean in the same sessions, but in the following ones. If there is a behaviour you want adopted be sure it’s continually emphasized. Find varying ways to incorporate it into lessons, and if possible test the knowledge.
Healthcare is a difficult industry to navigate, but with the right tools and strategy it can easily be mastered. In the end, compliance is unforgiving, you either fall within or outside of it. Unfortunately, you can only risk being on one side of it all, so having a proper training program is crucial to your organization’s overall success.