Being constantly in touch with our clients, we have realized, over the years, how vital it is to have resource pools to aid and assist our users. In fact, considering the comprehensive nature of policies and its management systems, we understand that it may become overwhelming to sort your way through it. That is why it is very crucial to have readily accessible resources and guides to help you when you need assistance. Therefore, when entering into any agreement with a vendor, it is important to know what resources they have available to you; both before and after committing to their product or service. This top 5 list will explain what resources healthcare workers should expect at no additional cost. We find these inclusive resources help clients use the software more efficiently and provide additional support when implementing the software; so far. Upon reading this article you may find that these resources are exactly the kind you need, or it may be that you have different needs; we will let you decide.
Top 5 Policy Management Software Resources Healthcare Workers Value
Available to clients and prospective clients, the Knowledge Center is an online resource on the PolicyMedical website that hosts various articles, white papers, and eBooks. These are educational resources available to anyone who wants to learn more about the world of document management in the healthcare industry. The articles posted are written by our very own PolicyMedical team members, including the CEO, Saud Juman, and include topics such as Best Practices for training staff on a new policy management system and understanding what policy management system would suite your healthcare facility best. These articles, white papers, and eBooks are designed to help you make the best decision possible for your facility – even if that means that another document management system is the right one.
Regular educational webinars on topics important to the policy management and healthcare industries are important as it is an always-evolving situation. We make our webinars available through the Knowledge Center on the PolicyMedical website, which is accessible to anyone that would like to view it. With topics such as Best Practices in Healthcare Policy Management, these webinars are informative demonstrations that can help you in the decision-making process of implementing any policy management system.
If How-to Videos are made available to clients this can be hugely appreciated. We have specifically tailored videos for PolicyManager and ContractsManager, but we also make a lot of videos on various topics such as healthy living. Good videos should cover many specific functionalities and also provide lessons on each user level. An efficient client interactions team should create courses with detailed curriculum. Such videos will help any new, and experienced user, learn, or brush up on their policy management software knowledge.
A good support portal is an invaluable resource if made available to healthcare workers. Regularly updated, a support portal should be the all-around go-to spot for users of healthcare policy management system. It should include step-by-step guides, quizzes and release notes to help users navigate through their system effectively. Quizzes assist users in understanding their capabilities with the software and covers. In addition, release notes should list out all the recent upgrades and fixes to the system; these improvements to the system should be scheduled monthly so that clients are kept up to date. The release notes provide detailed documentation on what those improvements are, so clients can keep up to date with the software.
Feedback and Requests
There is nothing policy management healthcare vendors appreciate more than the feedback given to them from the users of the system; ultimately, who knows what you need more than you? A vendor should do their best to provide clients with an easy-to-use system that accommodates the variations and differences of each facility; hence good software is customizable. However, many people find the best feedback they receive is directly from the clients themselves. In the support portal, good applications should allow the capability for each level of user to provide feedback, whether that be improvements they would like to see in the system, or suggestions of an entirely new functionality. An engineering team will keeps these suggestions and often implements them into the system in future releases; many of the most popular features often come from clients.
Our team, at PolicyMedical, constantly tries to create and compile resources to provide our potential and existing clients with the help they require. After navigating through our resources, you may find that we have a very comprehensive pool of options and guides, or you may find that you require something completely different. Regardless, if you would like to find out more about our healthcare policy management software and what we have to offer, please contact us. Or click here to request a free demonstration. Alternatively feel free to explore the many posts on our kblog.