Once it is determined that policy management software is needed, many questions start coming up. In the 15 years healthcare providers have been engaging with us one of the most common questions asked is, “What Healthcare Policy Management Software Support Should I Expect?” This is a natural question to ask and it is better to ask it before you sign any contract as the support offered varies from vendor to vendor. The support we offer is completely uniform amongst all our clients in terms of the amount of support offered. It may be that this works for you, or that it does not.
Implementation Of Policy Management Software
In order to have the application running and ready for the end users, it is necessary and important to follow an implementation plan, which provides guidance and support. Coupled with the implementation plan, it is also essential to obtain training in order to accomplish full usability and capability from the product purchased.
A lot of healthcare providers have told us that after signing a contract, many software vendors close the process and never answer any calls or establish contact to see how the application has been coming along. This is poor practice as it is important for the vendor to focus efforts on having clients receiving all the help that is needed and more. This is to make sure that they have as much utilization as possible.
The priority for the vendor should be to develop a process where the client receives a high quality service and have ongoing support as time goes by; not only during the implementation phase, but also after the completion. Healthcare providers should receive regular contact and feel that they are being listened to. If the organization reaches out to the vendor they should feel their requests are acknowledged and acted upon whenever possible. This is a two way street of communication and is mutually beneficial as it allows the vendor to improve their product.
Vendors Giving Policy Management Software Support
At the very first meeting the software provider should gather all the information from members involved in the project and follow up with them regularly. This ensures that the work has been done with all the assistance needed. Throughout the process, there are various topics that must be considered before setting up the plan so that it can be tailored to that organization’s needs. This is a good time to review an organizations workflow and see how it might be incorporated into the healthcare policy management software being provided. Having a fully trained and knowledgeable team allows the implementation to be smooth and affords a high quality service to be delivered. This should be supplemented with Best Practice documents and webinars.
At PolicyMedical we are proud of the support we offer during and after the implementation of our software. We have had a lot of feedback from healthcare providers over the years and they appreciate this aspect of our service. Recently Bonnie Baker (Applications Analyst) from Upper Allegheny Health System had this to say when asked about how she rated the support she had received:
I have had excellent support from your team. Your people are knowledgeable and quick to respond and resolve any issues. I’ve had experience with other vendors who outgrew their support staff.
Before making a final decision about which healthcare policy management software vendor to select, it is key to compare your needs to what help is offered. If you contact us we would be more than happy to discuss your individual situation. You can also see our software, PolicyManager, in action by requesting a demo. Alternatively to find out more information about healthcare policy management software please have a browse around our knowledge centre.