We are constantly asked if healthcare policy management software needs a certification process and the answer is simple- YES! Through our experience we have noticed over the past 15 years that it takes a specific type of healthcare worker to manage a policy management process. In fact if you would like to read about the persona of this person please refer to the article we wrote called The Policy Queen. In the effort to establish a level of quality around how policies and procedures are managed at healthcare facilities we have been asking hospitals about the validity of a policy management certification process. The feedback from leadership within healthcare quality and compliance has been a surprising ‘yes’. This article will hopefully set out who needs to complete a certification process, the purpose of certification, what is involved in the certification process and the benefits.
Who Should Complete Certification
In order for anyone to use healthcare policy management software effectively an adequate certification process is needed. Think about how much easier and quicker it is to learn something new with good instruction. All staff members from porters to surgeons, and particularly decision makers and policy management software administrators, would benefit from a certification process.
Purpose of Certification
The purpose of a certification process is measurable training that means those that complete it understand the big picture of healthcare policy management. Lets break it down in more detail for certain members of staff:
Doctors & Nurses: To understand the big picture of hospital policy management and learn to use the product so as to improve their work efficiency and job prospects.
Departmental Vice Presidents, Directors and Managers: To provide a deeper understanding about healthcare policy management and provide information about a tool that improves worker’s productivity and their healthcare organization’s profitability.
Healthcare Policy Management Software Providers: It is vital that the staff of companies providing the product should complete the certification process so as to understand it and offer adequate support for those they are providing to.
It also enables interested parties who have not yet committed to investing in the software to better understand its functionality, benefits and limitations.
What Is Involved In The Certification Process?
When using Policy Management Systems there should be a two-tiered certification process.
Policy Management Certification Level 1: This level primarily focuses on a general introduction and understanding of the hospital policy manager environment. This broad based approach will tend to attract a wider audience, serving as a more effective branding tool. In this level, the program can cover 75% of general healthcare policy management and about 25% specific to Policy Management Software , i.e. how to use the tool.
Policy Management Certification Level 2: This is the advanced certification, tailored to those who have a need or want to learn the intricacies of the software. Staff that complete this level of certification can be looked upon as advanced users able to help guide newer users and offer advice in terms of administrative support. It is certainly advisable for policy management software administrators and policy decision makers to have completed this level of certification.
The Benefits Of Completing A Certification Process
While the initial time invested in the certification process may seem an unwelcome burden to busy healthcare staff, the time it can save in the long run far outweighs this. The ease and speed with which the software can be used once learnt means healthcare staff’s time is better spent actually taking care of patients and insuring their safety.
At PolicyMedical we recently created the industries first policy management certification process so that healthcare workers get the full benefits of using policy management software. We understand that increasing healthcare staff’s workload is never ideal but by providing a well thought out certification process this allows teams to save time in the long run and ensure they can take full advantage of the software’s benefits.